Level 2 Award in Introduction to Residential Property Management Practice - England & Wales

QUICK LINKS:   How to beginMethods of study | Examinations | Results and certification

This qualification is accepted as training criteria for Rent Smart Wales when taken with the necessary top-up module.


rented flats

This is an introductory qualification ideal for candidates wanting to gain basic knowledge in the key areas related to residential letting and property management, primarily suitable for those who wish to enter the profession and have no previous experience and do not hold a qualification of a higher standard within this sector. 

What will be covered?

Examination questions are based on the Qualification Specification so please refer to this document when studying: 

Download Qualification Specification

Unit 1: Health and Safety, Security and General Law (COM1)
Understand the general concepts of law relevant to a property professional. It deals with the historical development of the law as well as current concepts, relevant statute and common law.

Unit 2: Customer Service within the Property Sector (CSPS1)
Understand the importance of customer relations in a business environment and the general principles of customer service, in the context of work done in the property sector. You will look at the importance of record keeping, particularly when dealing with complaints and dispute resolution.

Unit 3: Introduction to Residential Property Letting Practice (IRPLP)
Learn about the type of occupation rights offered to occupiers/tenants and factors that affect the rents that can be charged. This unit covers the relationship between agent and landlord, occupier and/or tenant; the statutory checks that must be made relating to a property and the protection that must be offered.

Unit 4: Introduction to Residential Property Management Practice (IRPMP) 
This unit covers the obligations an agent takes on when undertaking the management of a property; including maintenance & repair obligations, processes/procedures to fulfil said obligations, the renewal and ending of an occupancy/tenancy agreement and methods of dispute resolution.

Click here to view common units between qualifications.

How long will it take?

Up to 12-18 months to complete, requiring approximately 90 hours of qualification study time in total.

You have 3 years from your date of registration to achieve all of the required units to complete the qualification. If you fail to pass all units within this 3 year timescale, you will need to re-register, but you will be able to carry over results of any previously achieved units which are still available for assessment at the time of re-registration.

How will I be assessed?

Each of the 4 units are assessed by a multiple-choice examination which is taken on a computer at a UK Pearson Vue test centre.

Unit 1 consists of 20 multiple-choice questions which must be answered within 30 minutes and a pass mark of 70% must be achieved (this equates to 14 out of 20 questions answered correctly).

Units 2, 3 and 4 consists of 15 multiple-choice questions which must be answered within 30 minutes and a pass mark of 73% must be achieved (this equates to 11 out of 15 questions answered correctly).

What will I get?

You will receive a nationally recognised qualification at a level broadly equivalent to a GCSE.
This qualification is also recognised by ARLA Propertymark for their membership. 


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Read the Qualification Specification

Enrol and register for your qualification

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Study towards your qualification

Book exams online or call Pearson Vue's booking line on 0161 8557 537

Methods of study

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Our qualifications are distance learning so it is at your discretion how you prepare for your examinations, using the Qualification Specification. 

Qualification Specification
Ensure you cover all learning outcomes to fully prepare for examinations. 

Study materials
MOL provide study materials to support our qualifications. To enquire about their packages, you can contact them on 0345 203 2103 or visit their website

There are two prices for MOL's hardcopy study materials which are in the region of: 



Examinations are held at UK Pearson Vue test centres and there are roughly 140 test centres across the country.

How much do they cost?

  • £50 - when booking individually 
  • £80 - when booking two units together that will be taken back to back on the same day by one candidate. Use promotional code TA_TWO_EXAMS16 when booking online.
  • £100 - when booking three units together that will be taken back to back on the same day by one candidate. Use promotional code TA_THREE_EXAMS16 when booking online.

Visit our examinations page to learn more about our examinations as well as viewing a helpful guide that will give you tips on what you should do before your exam and what you can expect to happen during and after your exam. 

Results & certification

You will be issued with a results slip from Pearson Vue immediately after your examination. For failed examinations, the bottom of the slip will include a scoresheet, highlighting areas in which you have scored high/low in.

You will be issued with a passed letter once you have achieved all necessary units of the qualification. This letter will be posted to your registered postal address, typically the Monday after you have passed your final examination.

A qualification certificate will be posted to your registered postal address within three weeks of completing your final examination. You do not need to apply for the certificate or pay a further cost as the fee is included within the examination fees. 

Useful Documents

  • Sample Questions
    (no answers are provided as these are just to show the type and level of questions asked)

Enrol for this Qualification


...the benefits to gaining the qualification are endless.
~ Tania Marshall - Lettings Candidate of the Year Finalist

 ...just having the qualification makes me feel even more confident in my role.
~ Elizabeth Anderson

The relationship between a landlord and their agent should be a long one, built on trust and confidence, and what better way to assure your landlord than having proof of your knowledge with a professional qualification.
~ Sara Hawkins

Having these qualifications really helps you prepare for the property industry, as you learn relevant information that will aid you in a property related job.
~ Nina Chambers

By undertaking a qualification with Propertymark Qualifications, it not only helps in giving property experts the knowledge they need to do a better job but it also gives us something just as valuable...credibility. 
~ Andrew Everett

It provides you with a personal sense of achievement in addition to the knowledge and skills necessary to confidently carry out your role to the highest standard.
~ Heather Fraser, Rising Star 2019

Studying for this qualification will help separate you from other agents whilst also increasing your confidence when interacting with customers. 
~ Sean Rawson, Sales Candidate of the Year 2019

Being properly qualified gives you the confidence to offer a professional and compliant service. Go for it!
~ Melfyn Williams, Employer Champion of the Year 2019