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Privacy Policy

We believe it is very important to respect the privacy of individuals. This Privacy Notice explains Propertymark Qualifications' approach in relation to how we collect, process and protect your personal data when you visit our website.

This Privacy Notice covers:

  • Who we Are
  • What Personal Information We Collect and How We Use It
  • Who Will Have Access to Your Personal Information
  • How Long We Keep Your Personal Information
  • International Transfers
  • Security of Your Personal Information
  • Your Rights
  • Other Websites
  • How to Contact Us

The implementation of this Privacy Notice is directly supervised by our senior managers.

Who We Are
Propertymark Qualifications are the 'Controller' of any personal information that you provide to us.  We will therefore process your personal information in accordance with all applicable laws including and the General Data Protection Regulation (GDPR) the Data Protection Act 2018 (DPA 2018).

What Personal Information We Collect and How We Use It
Website Users
When you visit our website we use a third party service, Google Analytics, to collect information from you. Click here for our Cookie Policy.

Candidates of Propertymark Qualifications
If you are a Candidate of Propertymark Qualifications, when you use our website we collect your candidate number/student number/other identification ID (provided by us) and your password. This information is required in order that you can log into the Candidate Area. Once in the Candidate Area of the website, we may invite you to complete surveys or questionnaires from time to time, for our legitimate interests such as conducting relevant research and/or improving our services. However, these surveys and questionnaires will always be voluntary, and a Privacy Notice will be provided at the time.

We also ask you for your email address in order that we can send you newsletters and fact sheets by email to keep you updated with industry developments. This is all part of the service you receive as a candidate. We may also collect management information on our email campaigns, such as whether you have read an email sent by us, when and how many times. It is in our legitimate interests to collect this information, as we will use it to improve content and services. You may unsubscribe to our emails at any time by clicking the unsubscribe option in an email from us.

Who Will Have Access to Your Personal Information
Website Users
Google Analytics process your information on our behalf. Click here for our Cookie Policy.

Candidates of Propertymark Qualifications
If you are a Candidate of Propertymark Qualifications, your personal information will be processed by Propertymark Qualifications. Subject to certain legal exemptions, your personal information will only be accessed by others if this has been specified in a Privacy Notice provided to you.

How Long We keep Your Personal Information
Website Users
Our Cookie Policy explains when the cookies expire. Click here for our Cookie Policy.

Candidates of Propertymark Qualifications
If you are a Candidate of Propertymark Qualifications, we will keep your personal information whilst you are a candidate and for 6 years after your last exam.

International Transfers
We will not transfer your personal information outside the EU. When the UK is no longer part of the EU, we will continue to ensure that appropriate technical and organisational measures are implemented to safeguard personal information.

Security of Your Personal Information
In accordance with the requirements of the GDPR and the DPA 2018, we take appropriate technical and organisational measures to safeguard your personal information.

Your Rights
You have rights under the data protection legislation and, subject to certain legal exemptions, we must comply when you inform us that you wish to exercise these rights. For example, you have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request and there is no charge for this, providing the requests are not manifestly unfounded or excessive.  Your request needs to be made in writing and sent to the Data Protection Officer at the address given below under 'How to Contact Us'. We may ask you to provide ID before processing the request. Once in receipt of this, we will process the request without undue delay and within one month. 

You also have rights in relation to rectification, erasure, restriction, data portability, objections and automated decision making.  If you would like to exercise these rights, please contact the Data Protection Officer using our contact details below.

You have the right to complain to Propertymark Qualifications about the way your personal information is processed.  Please contact the Data Protection Officer using our contact details below.  If you remain dissatisfied, you may also complain to the Information Commissioner's Office. They can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane


Other Websites
Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies. 

How to Contact Us
If you have any questions or concerns about this Privacy Notice or about how your personal information is being processed or if you wish to make a Subject Access Request, please contact:

Data Protection Officer (DPO)
Propertymark Qualifications
Arbon House
6 Tournament Court
Edgehill Drive
CV34 6LG 

...the benefits to gaining the qualification are endless.
~ Tania Marshall - Lettings Candidate of the Year Finalist

 ...just having the qualification makes me feel even more confident in my role.
~ Elizabeth Anderson

The relationship between a landlord and their agent should be a long one, built on trust and confidence, and what better way to assure your landlord than having proof of your knowledge with a professional qualification.
~ Sara Hawkins

Having these qualifications really helps you prepare for the property industry, as you learn relevant information that will aid you in a property related job.
~ Nina Chambers

By undertaking a qualification with Propertymark Qualifications, it not only helps in giving property experts the knowledge they need to do a better job but it also gives us something just as valuable...credibility. 
~ Andrew Everett

It provides you with a personal sense of achievement in addition to the knowledge and skills necessary to confidently carry out your role to the highest standard.
~ Heather Fraser, Rising Star 2019

Studying for this qualification will help separate you from other agents whilst also increasing your confidence when interacting with customers. 
~ Sean Rawson, Sales Candidate of the Year 2019

Being properly qualified gives you the confidence to offer a professional and compliant service. Go for it!
~ Melfyn Williams, Employer Champion of the Year 2019