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The Property Store Q & A, Employer Champion of the Year 2018

Chris WoodThe Propertymark Qualifications 'Employer Champion of the Year' award recognises employers who make learning key to their success by supporting the professional progression of their employees. 2018's winner, The Property Store, have continued to embody these values, as we found out from their Director, Lorri Robb.

What did winning the award mean to you?

Winning the Employer Champion of the Year last year was one of the proudest moments of my career. To be recognised by your peers as a company who invest time and money to ensure our staff fulfil their potential made all our hard work worthwhile.

"Winning the Employer Champion of the Year last year was one of the proudest moments of my career."

Why is investing in your staff's development so important to you?

I believe as a profession we need to invest in our staff to ensure our credibility and raise standards within the Industry, given the unprecedented levels of change we are experiencing, this has never been more important.

Which staff are currently studying towards their qualifications and how are you continuing to support them?

We have now adopted a policy that all staff must be ARLA trained and qualified within 18 months of joining the business and within 12 months for those with previous experience. We have extended this to our Sales Team, Housing Visitors and Inventory Clerks who are all currently working towards their exams.

Our Property Managers are all doing well and have passed several units, they should complete their qualifications over the next few months. My management team have been fantastic; they organise study clubs in their own time and the staff are given weekly mini exams to ensure regular progress.

"...it has given our company's image a huge boost and energised our staff to achieve more as a team"

Why should people enter the awards?

I would say to anyone thinking of entering this year to do so, it has given our company's image a huge boost and energised our staff to achieve more as a team. Also, the presentation ceremony at the House of Lords was an amazing experience.

Get your qualification

...the benefits to gaining the qualification are endless.
~ Tania Marshall - Lettings Candidate of the Year Finalist

 ...just having the qualification makes me feel even more confident in my role.
~ Elizabeth Anderson

The relationship between a landlord and their agent should be a long one, built on trust and confidence, and what better way to assure your landlord than having proof of your knowledge with a professional qualification.
~ Sara Hawkins

Having these qualifications really helps you prepare for the property industry, as you learn relevant information that will aid you in a property related job.
~ Nina Chambers

By undertaking a qualification with Propertymark Qualifications, it not only helps in giving property experts the knowledge they need to do a better job but it also gives us something just as valuable...credibility. 
~ Andrew Everett

It provides you with a personal sense of achievement in addition to the knowledge and skills necessary to confidently carry out your role to the highest standard.
~ Heather Fraser, Rising Star 2019

Studying for this qualification will help separate you from other agents whilst also increasing your confidence when interacting with customers. 
~ Sean Rawson, Sales Candidate of the Year 2019

Being properly qualified gives you the confidence to offer a professional and compliant service. Go for it!
~ Melfyn Williams, Employer Champion of the Year 2019